We mentioned the usage of artificial intelligence, for example A.I. Call and Chatbot, and how can they benefit you. It seems to be a bit difficult for us to fully understand how can we apply A.I. onto our work. Let’s focus on a certain industry and start our sharing!
For those who once stayed in a four-star, five-star hotel will know, there are always a phone in the room. You could connect to a staff providing great service after you press a button for enquiry. The staff behind are those who work 24/7 to serve their valued guests.
Spending huge human resources on handling enquires, which might be repetitive all the time, why don’t you consider passing the duty to A.I. Call? You could arrange a A.I. Voice to serve your guests. You could handle guests’ requests after the A.I. call automatically pick up calls for you.
Guests expect more than only a comfortable and clean room, but personalised service, as they spend a lot for their stay. For example, travel details and attraction recommendations. Many high tariff hotels put their focus on service of Concierge.
You could hardly take care of your guests once they leave the hotel area. A Virtual A.I. Ambassador could assist you in this situation. Guests could contact the A.I. Ambassador through various chatting applications and ask for assistance. Allowing the ‘ambassador’ to accompany your guests all the time.
Of course there are still much to apply A.I. into hospitality. Let’s talk about them later!