Artificial intelligence start-up "Asiabots" co-founder Chris Shum and Thomas Wong, has invested more than one million Hong Kong dollars for the medical robot (Clinicbot) for about a year, Recently the service is pilot-launched in five medical clinics. From now on, patients do not have to personally arrive or call the clinic, they are able to use the chatbot to make an appointment for the clinic, getting answers from doctor, and tips for medication. Clinicbot can reply simple medical disease inquiries, it is not targeted to replace doctor.
Chris Shum said that clinicbot is an artificial intelligence platform for medical industry, it allows clinic to have their own doctor assistant. For example, It can automatically provide warm reminder to patient, in the instant messenger like Facebook messager. It can also communicate with the patient, or providing related medical answers to patient's inquiry. It can handle and relief the daily heavy medical workload for staff. By saving more nurses time, so they can focus and deal with other administrative work.
Users do not need to download any app
Clinicbot is not an app, users do not have to download from app store. Thomas Wongsaid, many older doctors, may not know how to use technology to strength their clinic business. Under the aging population, many clinics need to improve the service and variety, in order to serve more patients. For instance, dental clinics, leverage the power of artificial intelligence, clinicbot can explain the details to dental patients before they visit the dentist. Clinicbot is different from the old answering machine, it can analyze the questions and provide relevant answer. When the patient tells clinicbot related symptoms, artificial intelligence counts and calculates the combination, in order to predicts possible illnesses and causes. A mature artificial intelligence can reduce errors and mismatches.
He explained that clinicbot would only provide information on the disease, but not the patient's personal sensitive information. Chris Shum stressed that clinic will only teach the A.I. system behind how to answer medical questions, it is not replacing the doctor. Anyway AI to rely on a pile of information to calculate, it can be served as an auxiliary tool, we still need to rely on doctors for face to face diagnosis.
AI has become more common in different industries, Chris and Thomas also believe that as the Government implement the technology coupons, it helps AI to be easier being adopted for use. And more and more enterprises are willing to increase investment for new R & D, technology, in order to solve some long-term problems and to improve efficiency, It is getting common to be used in the industries such as financial technology, customer service, medical problems, retail, etc., can be enhanced by AI to communicate with the guests.
Reporter Zhang Yihua
Translated by google translate 28 AUG 2017