Artificial intelligence start-up "Asiabots" co-founder Chris Shum and Thomas Wong, has invested more than one million Hong Kong dollars for the medical robot (Clinicbot) for about a year, Recently the service is pilot-launched in five medical clinics. From now on, patients do not have to personally arrive or call the clinic, they are able to use the chatbot to make an appointment for the clinic, getting answers from doctor, and tips for medication. Clinicbot can reply simple medical disease inquiries, it is not targeted to replace doctor.
Chris Shum said that clinicbot is an artificial intelligence platform for medical industry, it allows clinic to have their own doctor assistant. For example, It can automatically provide warm reminder to patient, in the instant messenger like Facebook messager. It can also communicate with the patient, or providing related medical answers to patient's inquiry. It can handle and relief the daily heavy medical workload for staff. By saving more nurses time, so they can focus and deal with other administrative work.
Users do not need to download any app
Clinicbot is not an app, users do not have to download from app store. Thomas Wongsaid, many older doctors, may not know how to use technology to strength their clinic business. Under the aging population, many clinics need to improve the service and variety, in order to serve more patients. For instance, dental clinics, leverage the power of artificial intelligence, clinicbot can explain the details to dental patients before they visit the dentist. Clinicbot is different from the old answering machine, it can analyze the questions and provide relevant answer. When the patient tells clinicbot related symptoms, artificial intelligence counts and calculates the combination, in order to predicts possible illnesses and causes. A mature artificial intelligence can reduce errors and mismatches.
He explained that clinicbot would only provide information on the disease, but not the patient's personal sensitive information. Chris Shum stressed that clinic will only teach the A.I. system behind how to answer medical questions, it is not replacing the doctor. Anyway AI to rely on a pile of information to calculate, it can be served as an auxiliary tool, we still need to rely on doctors for face to face diagnosis.
AI has become more common in different industries, Chris and Thomas also believe that as the Government implement the technology coupons, it helps AI to be easier being adopted for use. And more and more enterprises are willing to increase investment for new R & D, technology, in order to solve some long-term problems and to improve efficiency, It is getting common to be used in the industries such as financial technology, customer service, medical problems, retail, etc., can be enhanced by AI to communicate with the guests.
Reporter Zhang Yihua
Translated by google translate 28 AUG 2017
https://hk.news.yahoo.com/%E9%86%AB%E7%99%82%E6%A9%9F%E6%A2%B0%E4%BA%BA%E5%A6%82%E9%86%AB%E7%94%9F%E5%8A%A9%E7%90%86-221109549.html
Original article
【星島日報報道】開發人工智能的初創「Asiabots」聯合創辦人岑潮輝及黃梓豪，斥逾一百萬元研究了醫療機械人（Clinicbot）一年後，近日已在五家醫療診所推出，病人毋須親自抵達或致電診所，已可透過機械人預約求診、解答病人問題、提示服藥、簡單醫療病症查詢，更可配對醫生等。岑潮輝形容，醫療機械人就是一個人工智能平台，就如當醫生助理或「影子」，為病人提供溫馨提示，在即時社交通訊工具messenger內可與病人對話，全部以文字形式覆述解答，估計已可處理醫務所日常九成工作量，更節省護士時間，處理行政工作。
用戶毋須下載程式
使用醫療機械人，用戶不用下載應用程式，黃梓豪指，不少較年長醫生，未必懂得科技如何加強診所業務。人口老化下，不少診所更須提升服務及種類，可服務到更多病人，例如牙醫診所，也可透過人工智能將牙齒病患詳細解說，醫療機械人可分析疑問及幫助解答，「就如病人會講出有那幾種病徵時，人工智能會計出組合，推算出可能的病症及成因，人工智能可減少出錯及錯配。」
他解釋醫生只會提供針對性病症資料，但不須病人個人敏感資料。岑潮輝強調，只需要教懂系統背後的人工智能如何解答醫學疑問、新知，但不會取代醫生為病人斷症，始終AI須靠一堆資訊去計算，只是一種輔助工具，實質仍須依賴醫生當面診斷。
AI已在不同行業愈趨普遍，兩人均指，政府推行的科技券，有助AI更加深入民心，因愈來愈多企業願增加投資去接受新穎的研發、科技，解決一些長久問題提升效率，如金融科技、客戶服務、醫療問題、零售等，都可藉AI加強與客人溝通。記者 張一華