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    • Jan 21, 2021
    • 3 min read

仲講WhatsApp？Out哂啦！有冇諗過Signal都可以有Chatbot？| Sill WhatsApp? We're talking about Chatbot on Signal now


仲講WhatsApp？Out哂啦！有冇諗過Signal都可以有Chatbot？| Sill WhatsApp? We're talking about Chatbot on Signal now

早前Asiabots曾寫過一篇文章「建立一個WhatsApp Chatbot一點也不困難」，令讀者對WhatsApp Chatbot了解深了，不少人也想知道可以在哪些平台建立屬於自己公司的聊天機械人。


Asiabots wrote a blog ‘Owning a WhatsApp Chatbot is not difficult’, introducing how to build a good WhatsApp chatbot to our readers. Many readers would love to know where could they build their company chatbot on other social media channels.


近月掀起的WhatsApp移民潮，令各大WhatsApp的忠實用家紛紛「轉場」到Signal，移民潮的主因是WhatsApp更新私隱條款，要求用戶同意將並電話號碼及聯絡人資料分享予Facebook，令用戶擔心自己的私隱問題。

WhatsApp用戶眾多，向來也是商業用戶的必爭之地，不少企業為了更容易與自己的客戶交流，早已申請WhatsApp的商業帳號，讓其客戶在WhatsApp上查詢業務。那麼，如果你早已花費時間建立自己的商業帳號，為甚麼你亦不能放棄Signal呢？我們來看看在Signal建立商業帳號與WhatsApp的差別吧。


Recently, thousands of users migrated to signal due to the new privacy policy that requires users to share their phone number and information of their contact persons to Facebook. Many users were worried about their privacy.

Originally, many users used WhatsApp for a long time. Many corporations tried to set up a WhatsApp Business account to communicate better with their clients. You might be curious about the reason that we are suggesting you build a new account on Signal. Let’s look a bit closer at the differences between Signal and WhatsApp in a business aspect.




Signal的好處

Advantages of Signal


Signal「移民潮」剛出現時，筆者認為一開始仍很難斷定大眾會不會接受使用全新的通訊軟件，但隨著Signal的功能漸漸完善，加上因使用人數超出Signal團隊預期的「死機」事件，不難看出全球用戶已準備好棄用WhatsApp轉投Signal的服務。日後當用戶轉用Signal，企業才姍姍來遲設置Signal渠道就太遲了。

另外，有使用過WhatsApp商業帳號的人都應該知道，WhatsApp早前透過WhatsApp API向商業帳號收費，變相你每一個發出去的訊息都需要付費，收費雖然不算高昂，但當訊息量大時，支出可算不上小。


We, at first, thought that it is hard to tell if the public will move to Signal as their new communication tool, but it was totally a different story as we observe Signal improvement and the incident due to the huge number of new registrants. It’s not hard to tell the global users are ready for changing to Signal. It will be too late for you if you do not take one step forward in adapting the trend first.

Those who have a WhatsApp Business account should know, WhatsApp charged their business account companies through WhatsApp API. It means that every message you sent is not free of charge. It is not real expensive though, when the number is huge, it is still a certain cost. In opposite, they do not have any personal or business account in Signal. A company could simply register with an identical phone number, saving both time and money. It is rather simple and straight forward to get in touch with their customers.



相反Signal並沒有設定個人或商業用戶，只需要以獨立的電話號碼注冊即可，省卻企業申請帳號的時間及金錢，企業以後以通訊軟件與客戶聯繫便更簡單。 以往有不少企業對在WhatsApp上設立聊天機械人都有一定顧慮，其中一個頗大的因素為其收費，因為Chatbot會自動回覆用戶，變相用戶不斷與機械人對話的同時有如燒錢一樣，令不少公司為之卻步。


Some of the companies have concerns about setting up a chatbot on WhatsApp. One of the reasons is that WhatsApp charges. When the users keep chatting with the chatbot, the cost becomes cannot be ignored.


 

Asiabots亦曾為不少企業設立WhatsApp或其他平台的Chatbot，認為首要條件必定為訂立好的聊天機械人，只要起始的基礎做的好，機械人回應客戶的答案準確清晰，用戶就不會與Robot展開過多的對話，除了花費公司預算，同時也無法創造優秀的客戶體驗。

轉用Signal的話，就免卻了收費的煩惱，你覺得設立在Signal上的自動化Chatbot又吸引嗎？如果想要了解更多，可以到https://www.asiabots.com/chatbot。


Asiabots set up many chatbots for various corporations. The most important thing is to build a great foundation. The chatbot would serve your customer with accurate answers. It provides a great customer experience to your users.

If you set up a Signal chatbot, it will not generate an extra fee when you communicate with your clients. What do you think about setting up an automated chatbot on Signal? If you want to know more, please visit https://www.asiabots.com/chatbot for more information



 
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