Using AI for medical enquiry reduce the pressure in public health system

Artificial intelligence [AI] is currently used in customer service, Recently there is a start-up company will use AI for medical purposes, to provide a "one-stop" service. The system will help patient to check up the symptoms of patients, then the system will recommend relevant specialist to them. It also provides booking service, In the same time as the patient's symptoms and the basic situation passed to the appropriate doctor, it greatly enhances the efficiency of consultation! The founder said that in response to the aging population, the demand for health care in Hong Kong will increase in the future, and it is expected that the artificial intelligence system will help to ease the medical pressure in Hong Kong.

"There is a huge pressure on public health care in Hong Kong," he said, adding that private health care can alleviate the situation and that the artificial intelligence system Clinicbot, which is being developed, is promoting the right Private medical services and co-operation with some dental clinics.

Another co-founder Chris Shum (Chris, right) said that the majority of Hong Kong people have misunderstanding of artificial intelligence, including doctors, that AI can replace doctors, and even become "omnipotent." So the team has to strengthen communication with the doctor, so that they understand the AI ​​capacity, which some doctors are more willing to experience. The doctor is mainly to consider the cost, how to engage more clients and the ability to take care of more patients.

Talking about the advantages of Hong Kong startup, Chris believes that the Hong Kong Government and science park helps. They provide funding for the start-up and office, and enhance the cooperation of Hong Kong and the Mainland. He is optimistic about the prospects for development in Hong Kong. He hopes to start from Hong Kong, and then to the mainland China, and ultimately out of Asia.

Clinicbot, named as the provision of mobile clinics, Thomas said, for medical services, intelligent response to the query system, according to physical condition of the usedr, through instant messaging software, such as Facebook Messenger to AI to describe health problems, AI automatically determine The user's symptoms and then push the relevant comments and suggestions, including multi-check the user's illness, recommend cancer, Chinese medicine and specialist out-patient information and doctors, to provide booking services, query address and other readily available, the whole process as chat with WhatsApp.

(translated by Google translate)

原文

【大公報訊】人工智能（AI）現時多應用於客服方面，本港有初創公司將AI結合醫療用途，提供“一條龍”服務。系統只需諮詢求診者症狀、健康情況，便可為病人推薦相關專科醫生，提供預約服務，並將病人症狀及基本情況傳給相應醫生，大大提升應診效率！創辦人説，因應人口老化，未來香港對醫療的需求會有所增長，期望人工智能系統可緩和本港醫療壓力。
　　“Asiabots”聯合創辦人兼行政總裁黃梓豪（Thomas，圖左）稱，現時本港公營醫療有龐大壓力，私營醫療能緩和有關情況，而他們所研發的人工智能系統Clinicbot正正能為客户推介合適的私營醫療服務，現時更與部分牙科診所合作。
　　另一位聯合創辦人岑潮輝（Chris，圖右）認為，香港人大部分對人工智能存有誤解，包括醫生，以為AI能代替醫生，甚至“萬能”。於是團隊加強與醫生保持溝通，讓他們了解AI能力，當中有部分醫生更願意體驗。而醫生主要考慮的是包括價錢、能否增加求診人數以及能否照顧更多病人。
　　談及本港科創優勢，Chris認為，政府有創科局、業界有科學園，為初創者提供資金及辦公室等資助，未來香港與內地的緊密合作，他對本港發展前景樂觀。他期望可以先從香港打好根基，再向內地發展，最終衝出亞洲。
　　Clinicbot，故名思義就如提供流動診所服務般，Thomas表示，針對醫療服務的智能對答查詢系統，用户根據身體狀況，可通過即時通訊軟體，如Facebook Messager等向AI描述健康問題，AI自動判斷用户的症狀再推送相關意見及建議，包括多方核對用户的病症，推薦癌症、中醫及專科門診的資訊及醫生，提供預約服務、查詢地址等一應俱全，整個過程如同用WhatsApp聊天。