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The "Virtual Customs Service Ambassador" 'Xiao Hui' Officially Launched on 12/29

Introducing XiaoHui, the "Virtual Customs Service Ambassador" co-innovated by Asiabots and Hong Kong Customs, making her debut yesterday (29 DEC) at the Customs briefing at the airport.

Leveraging artificial intelligence technology, NLG and machine learning, XiaoHui can instantly address various entry and exit enquiries from citizens and travellers. Her scope includes customs procedures, information on control station services, and facilities.

She's now officially in service at four key entry points: Hong Kong International Airport, Hong Kong-Zhuhai-Macao Bridge, Heung Yuen Wai Control Point and West Kowloon High-Speed Rail Station. In 2024, XiaoHui will be extended to other ports, as well as a number of different social platforms, including wechat, Whatsapp and Facebook Messenger, to facilitate more passengers entering from different places.


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