🚀 Leading the Way in Smart Border Services: HK Customs Virtual Ambassador "XiaoHui" Upgrades to 2.0!

Hong Kong Customs is committed to enhancing law enforcement efficiency and public service through innovation. As part of the "Smart Customs" blueprint, our popular AI Virtual Assistant, "XiaoHui," has officially leveled up to version 2.0!

The upgraded XiaoHui features a more approachable visual identity and significant leaps in interaction capabilities:

✅ Seamless Multi-channel Presence: Now deployed across multiple control points, Customs Headquarters, and official online platforms.

✅ Precision Intelligence: Utilizing advanced Natural Language Processing (NLP), XiaoHui now understands public inquiries with greater accuracy—providing instant answers on declaration rules, prohibited items, and regulations.

✅ 24/7 Global Support: Providing professional, reliable information around the clock to alleviate the pressure on frontline consultancy services.

The launch of XiaoHui 2.0 demonstrates the HKSAR Government’s dedication to "Smart City" development. By leveraging technology, we are making customs services more transparent, convenient, and person-centered.

Learn more about XiaoHui 2.0 and the Customs Annual Review: https://www.hk01.com/社會新聞/60321754/海關年結-與電商合作篩選下架違禁品-ai服務大使小慧升級至2-0?

#HKCustoms #SmartCustoms #AI #VirtualAmbassador #XiaoHui #SmartCity #DigitalTransformation #PublicService #Innovation